Important: this page is a practical website policy and should be reviewed by qualified legal counsel for final compliance in Romania, the European Union, China and any other market where Sea Mile operates.
Who We Are
Sea Mile provides freight forwarding, sourcing, procurement and logistics coordination services from China to international destinations. For privacy questions, contact us at office@sea-mile.com.
Personal Data We May Collect
- Contact details such as name, company, email, phone, country and preferred communication channel.
- Shipment and quote details such as origin, destination, cargo description, weight, dimensions, incoterms and delivery requirements.
- Business relationship data such as supplier, consignee, invoice, customs, product or procurement details needed to perform services.
- Website technical data such as IP address, browser, device, language preference and cookie choices.
- Messages sent through forms, email, chat or other support channels.
Why We Use Personal Data
- To answer enquiries, prepare quotations and manage customer requests.
- To arrange freight, sourcing, supplier coordination, warehouse handling, documents and customs support.
- To operate, secure and improve the website and admin systems.
- To comply with accounting, tax, customs, sanctions screening, fraud prevention and other legal obligations.
- To send operational communications and, where allowed, business updates or marketing communications.
Legal Bases For EU/EEA Users
Where the GDPR applies, we rely on one or more legal bases: contract performance, steps before entering a contract, legitimate interests in operating and securing our services, legal obligations, and consent where required for optional cookies or marketing.
China Privacy Considerations
Where Chinese privacy laws apply, including the Personal Information Protection Law, we process personal information for clear business purposes connected with logistics, sourcing and customer communication. If cross-border transfer rules apply, Sea Mile will use appropriate contractual, consent or other lawful transfer mechanisms as required.
Sharing Personal Data
We may share relevant data with carriers, freight agents, customs brokers, warehouses, suppliers, payment/accounting providers, IT hosting providers, professional advisers, authorities and other parties needed to perform logistics or legal obligations. We do not sell personal data.
International Transfers
Because Sea Mile coordinates shipments from China to global destinations, data may be processed in China, the European Union, Romania and other countries connected with a shipment or service request. We take reasonable steps to protect transferred data according to applicable law.
Retention
We keep personal data only as long as needed for the purposes described above, including operational, contractual, accounting, customs, tax, dispute and legal retention periods.
Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, request portability or complain to a supervisory authority. For EU/EEA users, you may contact your national data protection authority. For Romania, this is ANSPDCP.
Security
We use reasonable technical and organizational measures to protect data, including server-side processing for API keys and encrypted storage for integration secrets in the admin database.
Contact
For privacy requests, email office@sea-mile.com with enough detail for us to identify and handle the request.